Job Details
Customer Care Representative
Customer Care Representative
Sofia City Province
Salary
- TBD based on experience
Benefits
- TBD based on experience
Job Description
Royal York Property Management is a property rental and leasing company with a portfolio of over 13,000 properties, that offers guaranteed rental income. Valued at $7.8B+ in real estate assets under management, the company is advancing technology in their processes, systems, and expanding globally. With 15 office locations across Ontario, Canada and 2 office locations in Europe, the company is leading the potential in property management, and surpassing the client experience by having all departments operating 24 hours a day, 7 days a week.
To ensure success, customer care representatives should be patient and have a solid understanding of various situations. The main responsibility of a customer care representative is to communicate with clients and attend to their wants, complaints, and inquiries. A customer care representative frequently responds to emails and phone calls from clients addressing their queries and day-to-day issues.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Responding prompty to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Providing feedback on the efficiency of the customer care process.
- Ensure client satisfaction and provide professional support at all times.
Qualifications
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Excellent communication skills including active listening.
- Solid organizational skills and detail oriented.
- Ability to work under pressure and meet strict deadlines.
- Strong interpersonal skills.
Growing Ideas Network & Career
“Royal York Property Managememt team strives to grow not people’s skill-set, but also a network of people who are positive, and have a go-getter attitude. Are you ready to advance our vision of becoming the top innovation leaders in property management?
Company’s Culture
